酒店英语【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

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Part One THE FRONT OFFICE1

Chapter One Business Reservation Service2

Dialogue 1 Receiving a Reservation2

Dialogue 2 Tour Group Reservation3

Dialogue 3 Face to Face the Reservation4

Dialogue 4 Revising the Reservation4

Dialogue 5 Cancel the Reservation5

Dialogue 6 No Empty Rooms6

Chapter Two Reception Desk10

Dialogue 1 Registration10

Dialogue 2 Receiving the Individual11

Dialogue 3 Receiving the Advance Reservation12

Dialogue 4 Receiving a Travel Group13

Dialogue 5 Extending the Stay14

Chapter Three The Bellman18

Dialogue 1 Check in Services18

Dialogue 2 Show the Way to Her Room19

Dialogue 3 Delivery ofLuggage19

Dialogue 4 Ordering a Taxi20

Dialogue 5 Ticket-Booking Service21

Chapter Four At theInformation Desk25

Dialogue 1 Showing the Way inside the Hotel25

Dialogue 2 Showing the Way outside the Hotel26

Dialogue 3 Introduction Some Scenic Spot and Shopping Center26

Dialogue 4 About the Traffic27

Chapter Five Telephone Operator31

Dialogue 1 An Overseas Call31

Dialogue 2 In-house Call Service32

Dialogue 3 Leaving a Telephone Message32

Dialogue 4 Answering Guest's Inquires33

Chapte Six Settling Guests'Complaints38

Dialogue 1 Settling Complaints about Air-conditioner38

Dialogue 2 Settling Complaints about Bad Quality ofFood39

Dialogue 3 Settling Complaints about Slowness in Service40

Chapter Seven The Business Center45

Dialogue 1 Recommending Express Service45

Dialogue 2 Typing.Photocopying46

Dialogue 3 Receiving and Sending Fax47

Chapter Eight The Cashier51

Dialogue 1 Foreign Currency Exchange51

Dialogue 2 Checking in Cash52

Dialogue 3 Checking with Traveler's Check52

Dialogue 4 Checking by Credit Card53

Dialogue 5 Mis-calculation54

Chapter Nine At the Conference58

Dialogue 1 Introduction ofHotel Meeting Facilities58

Dialogue 2 Changing the Meeting Services59

Dialogue 3 Offering Special Services60

Part Two THE HOUSEKEEPING DEPARTMENT65

Chapter Ten Receiving Guests66

Dialogue 1 Guiding the Guest to Their Rooms66

Dialogue 2 Introducing the Room Facilities67

Dialogue 3 About Hotel Services68

Chapter Eleven Chamber Service73

Dialogue 1 Cleaning the Room73

Dialogue 2 Changing the Room74

Dialogue 3 Adding beds75

Dialogue 4 Turn-down Services75

Dialogue 5 Claim and Damage76

Chapter Twelve Special Service81

Dialogue 1 Buying Things on Request81

Dialogue 2 Borrowing Something82

Dialogue 3 Wanting to Add Something82

Chapter Thirteen Laundry Service87

Dialogue 1 Explaining How to Get the Service87

Dialogue 2 Filling the Laundry Lists88

Dialogue 3 Choose Express Service88

Dialogue 4 Misdelivering the Laundry89

Chapter Fourteen Miscellaneous Service94

Dialogue 1 Asking for Baby-sitting Service94

Dialogue 2 Dealing with Emergency95

Dialogue 3 Asking for a Doctor96

Dialogue 4 A Morning Call96

Chapter Fifteen Maintenance Service102

Dialogue 1 Introduction on Certain Facilities in the Room102

Dialogue 2 Repairing the Washing Machine103

Dialogue 3 Something Wrong with the Toilet103

Part Three FOOD AND BERVERAGE DEPARTMENT109

Chapter Sixteen Reservation Service110

Dialogue 1 A Call Reservation110

Dialogue 2 RefusingaReservation111

Dialogue 3 Cancel a Reservation111

Dialogue 4 Receiving the Dinner112

Dialogue 5 Receiving Walk-in Guests113

Dialogue 6 No Empty Seats113

Chapter Seventeen Chinese Food118

Dialogue 1 Ordering Chinese Dishes118

Dialogue 2 Recommendation119

Dialogue 3 Special Chinese Food120

Dialogue 4 Wines and Drinks in Chinese Restaurant120

Chapter Eighteen Serving Dishes126

Dialogue 1 Misserving126

Dialogue 2 Special Need in Dishes127

Dialogue 3 Complaints about the Dishes128

Dialogue 4 Dessert Ordering128

Chapter Nineteen Offering Room Serving133

Dialogue 1 Ordering Chinese Breakfast133

Dialogue 2 Ordering Western Breakfast134

Dialogue 3 Special Ordering134

Dialogue 4 Dish Delivering135

Chapter Twenty At the Bar139

Dialogue 1 Ordering Chinese Wines139

Dialogue 2 Ordering Western Wines140

Dialogue 3 Crazy Bar140

Dialogue 4 Chatting with a Guest141

Chapter Twenty-One Western Food and Buffet145

Dialogue 1 Dinner in a Western Restaurant145

Dialogue 2 Dinner a La Carte146

Dialogue 3 Buffet147

Chapter Twenty-Two Ways of Paying152

Dialogue 1 Signing the Bill152

Dialogue 2 Paying with Credit Card153

Dialogue 3 Paying in Cash154

Dialogue 4 Explain the Bill154

Part Four SHOPPING161

Chapter Twenty-Three At the Arts and Crafts162

Dialogue 1 Greeting Customers162

Dialogue 2 Recommending Jewelry163

Dialogue 3 Introducing China Silk164

Dialogue 4 Testing the Quality164

Chapter Twenty-Four At the Souvenir171

Dialogue 1 Introducing China Painting171

Dialogue 2 Chinaware172

Dialogue 3 Recommending Other Products173

Chapter Twenty-Five At the Food Shop178

Dialogue 1 Introducing Local Products178

Dialogue 2 Introducing Tea179

Dialogue 3 Wrapping the Goods180

Part Five RECREATION AND FITNESS CENTER185

Chapter Twenty-Six At Sing and Dance Hall186

Dialogue 1 At the Night Club186

Dialogue 2 At the Karaoke Bar187

Dialogue 3 At the KTV Parlor188

Dialogue 4 At Dancing Hall188

Chapter Twenty-Seven At the Health Club192

Dialogue 1 Introduce the Facilities192

Dialogue 2 At Bowling Room193

Dialogue 3 At The Swimming Pool193

Dialogue 4 At Sauna194

Chapter Twenty-Eight At the Chess199

Dialogue 1 At Billiards199

Dialogue 2 Playing Bridge200

Dialogue 3 Getting the Membership Card201

Chapter Twenty-Nine At the Beauty Center205

Dialogue 1 At the Beauty Salon205

Dialogue 2 At the Barber's206

Dialogue 3 Facial Treatment206

APPENDIX Ⅰ Useful Words and Terms for Hotel English211

APPENDIX Ⅱ Tapescripts for Listening Exercises221

Reference239