涉外酒店英语【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

涉外酒店英语PDF格式电子书版下载

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目录2

1 Registration in ahotel　请客人登记2

2 Introduction of facilities　设施介绍5

3 Guiding guest to his room　带领客人去房间8

4 Exchanging money 换钱10

5 Cashing travel checks　兑现旅行支票13

6 Checking the meter reading　核实电话计时表的记录16

7 Explanation to theguest　向客人作解释22

8 Ordering newspapers　订阅报纸24

9 An apology for the delay of newspapers 为报纸送晚了表示歉意27

10 Receiving a notice of package　收到包裹通知29

11 Looking for a letter　查找一封信33

12 Announcement to guest for visitors　通知有客人来访36

13 Visitation after 11∶00p.m.　晚上11点以后的拜访39

14 Asking guest for his bill　提醒客人付账42

15 Paying by credit card　用信用卡结账45

16 Paying cash in U.S.dollars　用美元现金结账48

17 Guest's inquiry about interest charge of debit notice 客人询问有关利息欠单事宜51

18 A message　记录留言55

19 Checking out　结账58

20 Well-wishing　祝愿61

21 Arranginga taxi　安排出租车63

客房66

1 Showing the room to the guests　向客人展示房间67

2 Going over list of furnishings　查对客房设施清单71

3 Establishing lines for communication 建立与客人的沟通关系73

4 Room service　客房服务76

5 Permission from guests　取得客人允许78

6 Leaving　离开客人房间时的礼貌用语80

7 Special requests　特殊要求82

8 Morning call　唤醒服务86

9 Miscellaneous questions　其他问题89

10 Checking laundry slip　核对洗衣单92

11 Fail to deliver laundry on time　未按时送回洗烫衣服95

12 Wrong delivering　送错房间98

13 Unsatisfactory and complaint　客人不满意101

14 Complaint about the bill　抱怨费用太高104

15 Washing of miscellaneous items　其他的洗涤服务108

16 Toilet problems　卫生间的问题111

17 Complaint about quality of cleaning service 清洁服务质量投诉114

18 Other problems　其他问题116

19 Arrangement for the facility repairing 安排时间为客人修理设备120

餐饮122

1 Booking a table by telephone　电话预订123

2 Areservation with special requirement　专门预订126

3 The restaurant is full　餐厅客满129

4 Room service　送餐服务132

5 Breakfast for tourists　旅游者的早餐135

6 Coffee break　休息时的点心139

7 The formal banquet　正式宴会142

8 Recommendation of some special dishes　推荐风味菜145

9 Chinese food　中餐148

10 Dessert　甜点151

11 Soldout of something　东西售完154

12 Paying the bill　付账157

13 Amiscalculation on the bill　账单上的差错161

14 Rejecting tip politely　礼貌地拒绝客人的小费164

15 Special services 特别服务167

16 Finding lost property　找回失物170

17 Complaints　投诉173

18 Servicein a bar　吧台服务178

19 In a snack bar　在小吃店181

20 Ina night club　在夜总会184