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饭店英语【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

饭店英语
  • 游巧荣主编 著
  • 出版社： 武汉：华中师范大学出版社
  • ISBN：7562233918
  • 出版时间：2006
  • 标注页数：158页
  • 文件大小：5MB
  • 文件页数：167页
  • 主题词：饭店－英语－高等学校－教材

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图书目录

Unit One What Is a Hotel?1

Text What Is a Hotel?1

Dialogue 1 Enquiring about the Accommodations and Facilities5

Dialogue 2 Recommending Another Hotel8

Dialogue 3 Finding the Right Hotel10

Supplementary Reading Classification of Hotels12

Exercises14

Text The Front Office18

Unit Two The Front Office（Ⅰ）18

Dialogue 1 Making a Reservation21

Dialogue 2 Registering a Guest23

Dialogue 3 Bringing the Guest to Her Room25

Supplementary Reading The Bell Service27

Exercises29

Unit Three The Front Office（Ⅱ）32

Text The Business Center32

Dialogue 1 Checking out of the Hotel35

Dialogue 2 Cashing Checks for a Guest37

Dialogue 3 At the Business Center39

Supplementary Reading The History of Money41

Exercises43

Unit Four The Housekeeping Department（Ⅰ）46

Text The Housekeeping Department46

Dialogue 1 Showing the Guest to His Room50

Dialogue 2 Cleaning the Guestroom52

Dialogue 3 Introducing the Baby-sitting53

Supplementary Reading Different Kinds of Rooms in a Hotel55

Exercises57

Unit Five The Housekeeping Department（Ⅱ）60

Text The Laundry Service60

Dialogue 1 Getting Information about the Laundry Service63

Dialogue 2 Laundry Mix-up64

Dialogue 3 Settling a Laundry Problem66

Supplementary Reading The Dry Cleaner's68

Exercises69

Text The Food and Beverage Department72

Unit Six The Food and Beverage Department72

Dialogue 1 Calling in a Reservation76

Dialogue 2 Recommending Dishes77

Dialogue 3 Taking Orders79

Supplementary Reading The Story of Chopsticks81

Exercises82

Unit Seven The Health and Recreation Center86

Text The Health and Recreation Center86

Dialogue 1 At the Fitness Center89

Dialogue 2 At the Bowling Alley91

Dialogue 3 At the Recreation Center93

Supplementary Reading Traditional Chinese Medicine94

Exercises97

Unit Eight The Engineering and Maintenance Department100

Text The Engineering and Maintenance Department100

Dialogue 1 Dealing with the Maintenance of the Room104

Dialogue 2 Dealing with an Elevator Accident105

Dialogue 3 A Car Service Appointment107

Supplementary Reading Hotel Construction:Design and Functionality109

Exercises111

Unit Nine The Security Department and Human Resources Department114

Text The Security Department114

Dialogue 1 Lost and Found117

Dialogue 2 A Job Interview118

Dialogue 3 Job Rotation121

Supplementary Reading The Human Resources Department122

Exercises124

Text How to Deal with Complaints Skillfully127

Unit Ten Handling Complaints127

Dialogue 1 Changing a Room130

Dialogue 2 Handling Complaints about Food132

Dialogue 3 Handling Complaints about Delayed Service133

Supplementary Reading Achieving 100坲stomer Satisfaction135

Exercises137

Keys to Exercises139

参考文献156

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