管理信息系统：英文【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

管理信息系统：英文PDF格式电子书版下载

注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具

PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMS1

PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMS1

Chapetr 1 The Information Systems Revolution:Transforming Business and Management2

Chapetr 1 The Information Systems Revolution:Transforming Business and Management2

InPart Delivers Digital Parts on the Internet3

The Competitive Business Environment4

1.1 Why Information Systems?4

What Is an Information System?7

Window on Technology:UPS Competes Globally with Information Technology9

A Business Perspective on Information Systems10

1.2 Contemporary Approaches to Information Systems12

Behavioral Approach13

Approach of this Text:sociotechnical Systems13

Technical Approach13

1.3 The New Role of Information Systems in Organizations14

The Widening Scope of Information Systems14

The Network Revolution and the Internet16

New Options for Organizational Design:The Networked Enterprise18

Window on Management:Asian Netrepreneurs Thrive on the Internet18

Electronic Commerce and Electronic Business23

Window on Organizations:Internet Trading Heats Up24

1.4 Learning to Use Information Systems:New Opportunities with Technology27

The Challenge of Information Systems:Key Management Issues27

Integrating Text with Technology:New Opportunities for Leaming29

Summary30

Management Wrap-Up30

Key Terms31

Review Questions31

Group Project31

Tools for Interactive Learning31

Case Study:Battling Information Overload:A New Business Is Born32

Chapetr 2 The Strategic Role of Information Systems34

Chapetr 2 The Strategic Role of Information Systems34

Orchids Paper Products Moves Back on Course35

2.1 Key System Applications in the Organization37

Different Kinds of Systems38

Six Major Types of Systems39

Window on Technology:Canadian Oil Companies Make Data Flow43

Ralationship of Systems to One Another Integration47

2.2 Information Systems and Business Strategy48

What Is a Strategic Information System?48

Business-Level Strategy and the Value Chain Model49

Window on Organizations:Mining for Profitable Customers54

Film-Level Strategy and Information Technology56

Industry-Level Strategy and Information Systems:Competitive Forces and Network Economics58

Window on Management:British Consumer Companies Pool Their Data60

2.3 Using Systems for Competitive Advantage:Management Issues61

Managing Strategic Transitions61

What Manager Can Do62

Management Wrap-Up63

Summary63

Key Terms64

Review Questions64

Group Project65

Tools for Interactive Learning65

Case Study:Can Sears Reinvent Itself?65

Chapetr 3 Information Systems,Organizations,and Business Processes68

Chapetr 3 Information Systems,Organizations,and Business Processes68

Schneider Responds to the New Rules of the Trucking Game69

3.1 The Relationship Between Organizations and Information Systems71

The Two-Way Relationship71

What is an Organization72

3.2 Salient Features of Organizations73

Why Organizations Are So Much Alike:Common Features73

Why Organizations Are So Different:Unique Features75

Business Processes78

Levels of Analysis79

3.3 How Organizations Affect Information Systems80

Decisions About the Role of Information Systems82

Information Technology Services82

Why Organizations Build Information Systems84

Window on Organizations:Euro Currency Conversion Creates a Systems Nightmare85

3.4 How Information Systems Affect Organizations86

Economic Theories86

Behavioral Theories87

Window on Technology:Oil Companies Go Virtual88

The Internet and Organizations90

Window on Management:Learning to Share Knowledge91

Implications for the Design and Understanding of Information Systems91

Management Wrap-Up92

Summary93

Key Terms93

Review Questions93

Case Study:Utilities Deregulation Sparks Big Business Changes94

Tools for Interactive Learning94

Group Project94

Chapetr 4 Information,Management,and Decision Making96

Chapetr 4 Information,Management,and Decision Making96

Can Marks and Spencer Spark a Comeback?97

4.1 What Managers Do98

Putting Management and Information Systems in Context98

Three Schools of Management99

The Technical-Rational Perspective100

The Behavioral Perspective101

Window on Technology:Schwab s Managers Turn to the Internet104

The Cognitive Perspective and Postmodern Era106

Types of Decisions and Types of Systems109

4.2 Introduction to Decision Making109

Types of Decisions:Structured vs.Unstructured109

Levels of Decision Making109

Window on Management:Managers Look to the Future110

Stages of Decision Making110

4.3 Individual Models of Decision Making112

The Rational Model112

Muddling Through113

Bounded Rationality and Satisficing113

Psychological Types and Frames of Reference114

4.4 Organizational Models of Decision Making115

Bureaucratic Models115

Window on Organizations:Blockade by the Book116

Political Models of Organizational Choice116

Garbage Can Model116

Traditional and Contemporary Management117

Implications for System Design118

Management Wrap-Up120

Summary120

Key Terms121

Review Questions121

Tools for Interactive Learning122

Case Study:A Tale of Two Cities Information Systems122

Group Project122

Chapetr 5 Ethical and Social Impact of Information Systems124

Chapetr 5 Ethical and Social Impact of Information Systems124

Health Files on the Internet:What Price for Convenience?125

5.1 Understanding Ethical and Social Issues Related to Systems127

A Model for Thinking about Ethical,Social,and Political Issues127

Five Moral Dimensions of the Information Age127

Key Technology Trends That Raise Ethical Issues128

5.2 Ethics in an Information Society130

Basic Concepts:Responsibility,Accountability,and Liability130

Ethical Analysis130

Candidate Ethical Principles131

Window on Technology:Are the Cookies Eating Your Privacy?132

Professional Codes of Conduct132

Some Real-World Ethical Dilemmas132

5.3 The Moral Dimensions of Information Systems134

Information Righsts:Rights:Privacy and Freedom in an Information Society134

Property Rights:Intellectual Property136

Window on Management:Did Reuters Steal from Bloomberg?137

Accountability,Liability,and Control140

Winddow on Organizations:Employee Guidelines for Using Software141

System Quality:Data Quality and System Errors143

Quality of Life:Equity Access,Boundaries144

Management Actions:A Corporate Code of Ethics150

Management Wrap-Up150

Summary151

Key Terms151

Review Questions151

Group Tools for Interactive Learning152

Case Study:Profiling You!152

Part One Case Study:Daimler Chrysler and GM:Organization Technology and Business Processes in the U.S.Auto Industry154

Case Study Questions159

Chapetr 6 Computers and Information Processing160

PATR TWO TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMS160

Chapetr 6 Computers and Information Processing160

PATR TWO TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMS160

Navigation Canada Takes Flight With New Computers161

6.1 What Is a Computer System?162

How Computers Represent Data163

Time and Size in the Computer World164

Computer Generations165

6.2 The CPU and Primary Storage166

Primary Storage166

The Arithmetic-Logic Unit and Control Unit168

6.3 Computers and Computer Processing168

Categories of Computers168

Types of Semiconductor Memory168

Window on Technology:Mainframes Leam to Serve the Web170

Microprocessors and Processing Power171

Computer Networks and Client/Server Computing173

Network Computers and Total Cost of Ownership174

Magnetic Disk175

6.4 Secondary Storage175

Window on Management:Network Computers:A New Management Option176

4.5 How Information Technology Has Changed the Management Process177

Window on Organizations:Selecting Laptop Computers:The Bottom Line for Organizations177

Optical Disks178

Magnetic Tape179

6.5 Input and Output Devices180

Input Devices180

Batch and On-Line Input and Processing182

Output Devices182

6.6 Information Technology Trends184

Interactive Multimedia184

Superchips and Fifth-Generation Computers185

Smart Cards and Microminiaturization186

Social Interfaces187

Management Wrap-Up187

Summary188

Key Terms189

Review Questions189

Group Project190

Tools for Interactive Learning190

Case Study:CheckFree Looks at the Total Cost of Ownership190

Chapetr 7 Informations Systems Software192

Chapetr 7 Informations Systems Software192

Software Helps Norway s National Hospital Deliver Better Care193

7.1 What is Software?194

Software Programs195

Major Types of Software195

7.2 System Software196

Functions of the Operating System196

Multiprogramming,Virtual Storage,Time Sharing,and Multiprocessing196

Language Translation and Utility Software198

Graphical User Interfaces199

PC Operating Systems200

Window on Organizations:Should Businesses Switch to Linux?203

7.3 Application Software203

Generation of Programming Languages203

Popular Programming Languages204

Fourth-Generation Languages and PC Software Tools206

7.4 New Software Tools and Approaches213

Object-Oriented Programming213

Java215

Window on Technology:Banque Generale Luxembourg Competes with Object Technology216

Hypertext Markup Language(HTML) and XML217

7.5 Managing Software Assets217

Software Trends217

Window on Management:Adding Java to the Programming Mix218

Software Maitenance and the Year 2000 Problem219

Selecting Software for the Organization220

Management Wrap-Up221

Summary222

Key Terms223

Review Questions223

Group Project224

Tools for Interactive Learning224

Case Study:The Year 2000 Problem224

Chapetr 8 Managing Data Resources226

Chapetr 8 Managing Data Resources226

Saab Centralizes Customer Data227

File Organization Terms and Concepts229

8.1 Organizing Data in a Traditional File Environment229

Accessing Records from Computer Files230

Problems with the Traditional File Environment233

8.2 The Database Environment234

Database Management Systems235

Logical and Physical Views of Data236

8.3 Designing Databases237

Hierarchical Data Model237

Network Data Model238

Relational Data Model239

Advantages and Disadvantages of the Three Database Models239

Creating a Database241

8.4 Database Trends242

Distributed Databases243

Object-Oriented and HyPermedia Databases244

Multidimensional Data Analysis245

Window on Technology:La Scala s Multimedia Database246

Data Warehouses246

Window on Management:Canned Data Marts on the Rescue249

Linking Databases to the Web249

8.5 Management Requirements for Database Systems250

Data Administration250

Data Planning and Modeling Methodology251

Database Technology Management and Users251

Window on Organizations:DNA Databases:Crime Fighters or Threats to Privacy?252

Management Wrap-Up253

Summary253

Key Terms254

Review Questions255

Group Project255

Tools for Interactive Learning255

Case Study:The EPA Cleans Up Its Own Mess with a Data Warehouse256

Chapetr 9 Telecommunications and Networks258

Chapetr 9 Telecommunications and Networks258

Manitoba Insurance Goes Wireless259

9.1 The Telecommunications Revolution260

The Marriage of Computers and Communications261

The Information Superhighway261

Telecommunications System Components261

9.2 Components and Functions of a Telecommunications System261

Communications Channels263

Types of Signals:Analog and Digital263

Communications Processors and Software267

Network Topologies268

9.3 Communications Networks268

Private Branch Exchanges and Local Area Networks(LANs)270

Wide Area Networks(WANs),Valued-Added Networks(VANs),and Network Services271

Enterprise Networking and Standards274

Window on Organizations:Banco do Brasil Competes with a Multiservice WAN274

Facilitating Applications277

9.4 Electronic Commerce and Electronic Business Technologies277

Window on Management:Monitoring Employees on Networks:Unethical or Good Business?278

Electronic Data Interchange and Electronic Commerce281

Window on Technology:Videoconferencing on the Internet281

9.5 Management Issues and Decisions282

The Challenge of Managing Enterprise Networking282

The Telecommunications Plan284

Management Wrap-Up286

Summary286

Key Terms287

Review Questions287

Group Project288

Tools for Interactive Learning288

Case Study:State Street Banks on Networks to Stay Competitive288

Chapetr 10 The Internet:Electronic Conmerce and Electronic Business290

Chapetr 10 The Internet:Electronic Conmerce and Electronic Business290

Tiny Firms Become Intermational Giants on the Internet291

10.1 The Internet292

What is the Internet?292

Internet Technology and Capabilities293

The World Wide Web296

Intranets and Extranets298

Internet Benefits to Organizations299

10.2 The Internet and Electronic Commerce302

Internet Business Models302

Customer-Centered Retailing305

Window on Technology:Interacting with the Customer307

Business-to-Business Electronic Commerce:New Efficiencies and Relationships307

Electronic Commerce Support Systems310

10.3 Intranets and Electronic Business311

How Intranets Support Electronic Business311

Intranets and Group Collaboration312

Intranet Applications for Electronic Business313

Coordination and Supply Chain Management315

Window on Organizations:The Supply Chain Goes Global317

10.4 Management Challenges and Opportunities317

Unproven Business Models317

Technology Hurdles318

Business Process Change Requirements318

Window on Management:Avoiding Channel Conflict319

Legal Issues320

Security and Privacy320

Management Wrap-Up321

Summary321

Key Terms322

Review Questions322

Group Project322

Tools for Interactive Learning323

Case Study:Bidding the Profits of Web Companies Lower323

Part Two Case Study:Amazon.com versus Barnes Noble:The Battle of the Bookstores326

PART THREE BUILDING INFORMATION SYSTEMS:CONTEMPORARY APPROACHES330

Chapetr 11 Redesigning the Organization with Information Systems330

PART THREE BUILDING INFORMATION SYSTEMS:CONTEMPORARY APPROACHES330

Chapetr 11 Redesigning the Organization with Information Systems330

Grupo Financiero Bital Moves to Private Banking Systems331

11.1 Systems as Planned Organizational Change333

Window on Organizations:How a Call Center Changed a Company333

Linking Information Systems to the Business Plan334

Establishing Organizational Information Requirements334

11.2 Systems Development and Organizational Change338

The Spectrum of Organizational Change338

Business Process Reengineering340

Window on Technology:Redesigning with the Intermet341

Process Improvement and Total Quality Management(TQM)344

11.3 Overview of Systems Development346

Systems Analysis347

System Design348

Completing the Systems Development Process351

11.4 Understanding the Business Value of Information Systems353

Capital Budgeting Models354

Case Example:Primrose,Mendelson,and Hansen356

Nonfinancial and Strategic Considerations361

Window on Management:Extranet ROIs:Figuring the Payback362

Management Wrap-Up363

Summary364

Key Terms364

Review Questions365

Group Project365

Tools for Interactive Learning365

Case Study:Greasing Mobil s Orders366

Chapetr 12 Approaches to Systems-Building368

Chapetr 12 Approaches to Systems-Building368

Euro Brokers Lures New Clients on the Net369

12.1 The Traditional Systems Lifecycle370

Stages of the Systems Lifecycle371

Limitations of the Lifecycle Approach372

12.2 Alternative System-Building Approaches372

Prototyping372

Application Software Packages374

Window on Technology:Enterprise Resource Planning Systems:Benefits and Headaches377

End-User Development377

Outsourcing381

Window on Management:VISA s Outsourcing Triumph382

12.3 System-Building Methodologies and Tools383

Structured Methodologies383

Object-Oriented Software Development388

Computer-Aided Software Engineering(CASE)389

Rapid Application Development(RAD)391

Software Reengineering391

Window on Organizations:Gulf Canada Refines Budgeting with Object-Oriented Software392

Management Wrap-Up393

Summary393

Key Terms394

Review Questions395

Group Project395

Tools for Interactive Learning395

Case Study:Can a German Software Giant Provide Enterprise Solutions?396

Chapetr 13 System Success and Failure:Implementation398

Chapetr 13 System Success and Failure:Implementation398

Lights Go Out for Washington State s LAMP Project399

13.1 Information System Failure400

Information System Problem Areas401

Window on Organizations:Facing Up to ERP Software402

Measuring System Success403

13.2 Causes of Information System Success and Failure404

The Concept of Implementation404

Causes of Implementation Success and Failure406

Window on Management:Are the Users Involved in Your Project?408

Window on Technology:Boston Tunnel s Data Gridlock410

The Challenge of Business Process Reengineering(BPR)and Enterprise Planning(ERP)412

The Implementation Process:What Can Go Wrong413

13.3 Managing Implementation414

Controlling Risk Factors414

Designing for the Organization418

Sociotechnical Design419

Summary420

Management Wrap-Up420

Key Terms421

Review Questions421

Group Project421

Tools for Interactive Learning422

Case Study:Healtheon s Healthcare System Struggle422

Part Three Case Study:System Modernization at the Social Security Administration424

PART FOUR MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS432

Chapetr 14 Managing Knowledge432

Chapetr 14 Managing Knowledge432

PART FOUR MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS432

Shell Wakes Up with Knowledge Management433

14.1 Knowledge Management in the Organizaion434

Information Systems and Knowledge Management435

Knowledge Work and Productivity435

14.2 Information and Knowledge Work Systems436

Distributing Knowledge:Office and Document Management Systems437

Window on Management:Managing Building Projects with the Internet439

Creating Knowledge:Knowledge Work Systems440

Sharing Knowledge:Group Collaboration Systems and Intranet Knowledge Environments442

What Is Artificial Intelligence?444

14.3 Artificial Intelligence444

Window on Organizations:Multimedia Education for Learning Organizations445

Why Business Is Interested in Artificial Intelligence446

Capturing Knowledge:Expert Systems446

Organizational Intelligence:Case-Based Reasoning451

Neural Networks453

14.4 Other Intelligent Techniques453

Window on Technology:Case-Based Reasoning Teams Up with Intranets454

Fuzzy Logic456

Genetic Algorithms458

Intelligent Agents460

Summary462

Management Wrap-Up462

Key Terms463

Review Questions463

Group Project464

Tools for Interactive Learning464

Case Study:Booz,Allen s Quest for Knowledge Management464

Chapetr 15 Enhancing Management Decision Making466

Chapetr 15 Enhancing Management Decision Making466

Foiling Bad Forecasts with a DSS467

15.1 Decision-Support Systems(DSS)468

Types of Decision-Support Systems469

DSS and MIS469

Components of DSS471

Examples of DSS Applications472

Window on Technology:Utilizing Barclay s Bulging Data Warehouse475

Web-Based DSS476

Window on Organizations:Bond Network:A Web-Based Financial DSS478

15.2 Group Decision-Support Systems(GDSS)478

What Is a GDSS?478

Characteristics of GDSS479

GDSS Software Tools480

How GDSS Can Enhance Group Decision Making482

15.3 Executive Support Systems(ESS)483

The Role of ESS in the Organization484

Developing ESS484

Benefits of ESS485

Window on Management:Netting Information on Your Competition485

Example of ESS486

Management Wrap-Up488

Summary488

Key Terms489

Review Questions489

Group Project490

Tools for Interactive Learning490

Case Study:Premier Inc.Learns to Make Healthier Decisions490

Part Four Case Study:Can Boeing Fly High Again?492

PART FIVE MANAGING CONTEMPORARY INFORMATION SYSTEMS496

Chapetr 16 Information Systems Security and Control496

PART FIVE MANAGING CONTEMPORARY INFORMATION SYSTEMS496

Chapetr 16 Information Systems Security and Control496

Why Systems Are Vulnerable498

16.1 System Vulnerability and Abuse498

Window on Organizations:Internet Hackers on the Rise500

Concerns for System Builders and Users501

Window on Management:Disaster Recovery in the Information Age502

System Quality Problems:Software and Data503

General Controls506

16.2 Creating a Control Environment506

Application Controls509

Security and the Internet511

Window on Technology:Building a Security Infrastructure for Electronic Commerce515

Developing a Control Structure:Costs and Benefits516

The Role of Auditing in the Control Process517

16.3 Ensuring System Quality518

Software Quality Assurance518

Data Quality Audits519

Management Wrap-Up520

Summary520

Key Terms521

Review Questions521

Tools for Interactive Learning522

Group Project522

Case Study:Did the FAA Fly Off Course?522

Chapetr 17 Managing International Information Systems526

Chapetr 17 Managing International Information Systems526

Kellogg Seeks Global Coordination527

17.1 The Growth of International Information Systems528

Developing the International Information Systems Infrastructure529

The Global Environment:Business Drivers and Challenges530

Window on Organizations:Marine Power Europe s Extranet Challenge533

17.2 Organizing International Information Systems534

Global Strategies and Business Organization534

State of the Art534

Global Systems to Fit the Strategy536

17.3 Managing Global Systems537

A Typical Scenario:Disorganization on a Global Scale537

Reorganizing the Business537

Strategy:Divide Conquer Appease538

Implementation Tactics:Cooptation540

17.4 Technology Issues and Opportunities541

Main Technical Issues541

The Management Solution541

Window on Management:Developing an International Web Strategy544

Window on Technology:Virtual Private Networks to the Rescue546

New Technical Opportunites and the Internet547

Management Wrap-Up548

Summary548

Group Project549

Review Questions549

Tools for Interactive Learning549

Key Terms549

Case Study:Pirelli s Drive Toward a Global Strategy550

Managing Firm Infrastructure and Enterprise Systems552

Chapetr 18 Managing Firm Infrastructure and Enterprise Systems552

Coca-Cola Creates an Extended Enterprise553

18.1 Managing IT Infrastructure and Architecture:Enterprise Computing555

Basic Concepts of Enterprise Computing556

Industrial Networks and Transenterprise Systems558

Business Drivers:The Changing Business Environment559

Technology Drivers:The New Networked Environment562

An Ideal Model of Enterprise Computing562

18.2 Managing the New IT Infrastructure563

Elements of the New IT Infrastructure563

Window on Technology:Harley-Davidson Fights Back with its IT Infrastructure563

Key Infrastructure Decisions565

Connecting Infrastructure to Strategy:Governance567

Dealing with Mergers and Acquisitions567

Window on Management:Bank Mergers:More Than Meets the Eye569

Enterprise Systems:The Vision570

18.3 Enterprise Systems570

Enterprise Systems:The Reality571

18.4 Industrial Networks and Extended Enterprise Systems573

Window on Organizations:Extending the Supply Chain574

Industrial Networks:The Vision574

Industrial Networks:The Reality576

Steps to Building and Managing Enterprise Systems and Industrial Networks577

Management Wrap-Up579

Summary579

Key Terms580

Review Questions580

Group Project580

Tools for Interactive Learning581

Case Study:Using a Shoehorn to Fit in an ERP System581

Part Five Case Study:When Two Titans Merge:Management,Organization,and Technology Challenges at Citigroup584