民航英语口语教程【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

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Unit 1 An Airline Job（航空公司工作）1

Part One Warming Up1

Part Two　Dialogues in Situation：2

Talking about an Airline Job（谈论航空公司工作）2

Part Three Language Practice5

Part Four Communication Activity7

Part Five Read and Discuss：8

Airline Services（航空服务）11

Unit 2　The Flight Schedule（航班介绍）11

Part One Warming Up11

Part Two　Dialogues in Situation：12

A　The Flight Schedule（介绍航班时刻表）12

B A Scheduled Flight with an Intermediate Point（经停航班）13

C　A Connecting Flight（衔接航班）13

Part Three　Language Practice15

Part Four Communication Activity21

Part Five Read and Discuss：21

Qualifications of An Ideal Agent（一位理想航空服务员的素质）21

Unit 3　Travel Inquiries（航空旅游问讯）24

Part One Warming Up24

Part Two　Dialogues in Situation：25

A About Baggage Allowance and Charges for Overweight（免费行李额及逾重行李费）25

B Inquiry About Baby Service（婴儿服务问讯）26

C About In-flight Meals（机上餐饮服务）26

D About Check-in Time and Shuttle Bus Service（询问登机时间及机场班车服务）27

Part Three　Language Practice29

Part Four Communication Activity31

Part Five Read and Discuss：32

Airlines'Assistance to Special Passengers（航空公司对特殊旅客的服务）Unit 4　Travel Documents（旅行证件）34

Part One Warming Up34

Part Two　Dialogues in Situation：35

A　Travel Documents to Kuala Lumpur,Bangkok and Hong Kong（去吉隆坡、曼谷、香港的旅行证件）35

B　About Visas and Shorts to Singapore and Bangkok（去新加波、曼谷签证及健康证明）36

Part Three　Language Practice38

Part Four Communication Activity40

Part Five Read and Discuss：41

1．Passport and Visa（护照与签证）41

2．Travel Health（旅游健康）42

Unit 5　Telephone Reservations（电话订座）44

Part One Warming Up44

Part Two　Dialogues in Situation：45

A International Flight Reservations（国际航班订座）45

B Reservations on a Connecting Flight（衔接航班订座）46

Part Three Language Practice48

Part Four Communication Activity51

Part Five Read and Discuss：51

Booking Procedures（电话订座程序）51

Unit 6　Reconfirmation（座位再确认）54

Part One Warming Up54

Part Two　Dialogues in Situation：55

A Reminding a Passenger to Reconfirm the Flight Space（提醒旅客对座位再确认）55

B Reconfirming the Right Space（座位再确认的处理）55

C Failure in Reconfirmation（未办理座位再确认的处理）56

Part Three　Language Practice57

Part Four Communication Activity59

Part Five Read and Discuss：59

Reconfirmation（座位再确认）59

Unit 7　Change of Reservation（订座变更）61

Part One Warming Up61

Part Two　Dialogues in Situation：62

A　Reservation Change（Voluntary Change）（自愿变更订座）62

B　Changing the Reservation Due to Overbooking（Involuntary Change）（因航班超售变更订座）（非自愿变更）63

C　Changing the Reservation Due to Bad Weather（因天气原因而变更订座）64

Part Three　Language Practice65

Part Four Communication Activity68

Part Five Read and Discuss：69

Changes to Passenger Tickets（客票变更）69

Unit 8　Standby（候补旅客）71

Part One Warming Up71

Part Two　Dialogues in Situation：72

A　Waitlisting a Passenger（为旅客安排候补）72

B　Standby Not Preferable（旅客不愿候补）73

Part Three　Language Practice74

Part Four Communication Activity76

Part Five Read and Discuss：77

Special Categories of Passengers（特殊旅客）79

Unit 9　Ticketing and Change of Ticket（出票与客票变更）79

Part One Warming Up79

Part Two　Dialogues in Situation：80

A　Ticketing（出票）80

B　Ticket Reissue（重新出票）80

C　Ticket Endorsement（机票签转）82

Part Three　Language Practice84

Part Four Communication Activity87

Part Five Read and Discuss：88

1．Category of the Tickets（机票种类）88

2．Passenger Ticket and Baggage Check（客票与行李票）89

Unit 10　Fares（票价）91

Part One Warming Up91

Part Two　Dialogues in Situation：91

A　Children's and Infants'Fare（婴儿与儿童票价）91

B　Special Fares（特殊票价）93

C　Miscellaneous Charges Orders（旅费证）94

Part Three　Language Practice96

Part Four Communication Activity98

Part Five Read and Discuss：99

1．Children's and Infants' Fares（婴儿与儿童票价）99

2．Special Fares（特殊票价）99

3．Miscellaneous Charges Order（旅费证）101

Unit 11　Lost Ticket and Refund（遗失客票的补开与退票）102

Part One Warming Up102

Part Two　Dialogues in Situation：103

A　Replacement of Lost Ticket（遗失客票的补开）103

B　Refund For Domestic Flight（国内旅客退票）104

C　Refund For International Flight（国际旅客退票）105

Part Three　Language Practice107

Part Four Communication Activity108

Part Five Read and Discuss：112

Lost Ticket and Refund Policy（遗失客票与退款的规定）Unit 12　Check-in（办理乘机手续）114

Part One Warming Up114

Part Two　Dialogues in Situation：115

A　Check-in（办理乘机手续）115

B Check-in for an Unaccompanied Minor（办理无人陪伴儿童乘机手续）116

C Check-in for a Handicapped Passenger（办理残疾人乘机手续）117

Part Three　Language Practice118

Part Four Communication Activity120

Part Five Read and Discuss：121

Check-in（办理乘机手续）124

Unit 13　Examining the Travel Documents（旅客乘机时的证件查处）124

Part One Warming Up124

Part Two　Dialogues in Situation：124

A　Confirming a Seat at the Check-in（确认座位）124

B　Recommending Standby（办理候补）125

C　Ticket Endorsement（机票签转）126

D　No Visa on the Passport（旅客乘机时未办签证）126

E　Passport Expired（旅客乘机时护照过期）127

Part Three　Language Practice127

Part Four Communication Activity129

Part Five Read and Discuss：130

The Responsibility of a Check-in Agent（值机服务人员的职责）130

Unit 14 Seat Preference（旅客座位选择）132

Part One Warming Up132

Part Two　Dialogues in Situation：132

A Reassigning Seats（为旅客重新安排座位）132

B No Window Seat Available（靠窗座位无法安排时的处理）133

C No Smoking Allowed on Board（机上禁止吸烟）133

D　Party Seat Not Available（同伴座位无法安排）134

Part Three　Language Practice134

Part Four Communication Activity136

Part Five Read and Discuss：136

Seat Configuration（客舱座位布局）138

Unit 15 Baggage Handling at Check-in（乘机时的行李处理）138

Part One Warming Up138

Part Two　Dialogues in Situation：138

A Dealing with Excess Baggage（逾重行李的处理）138

B Carry-on Baggage（手提行李）139

C Fragile Baggage（易碎行李）140

D Interlined Baggage（联运行李）140

E Carriage of Pets（宠物运输）141

Part Three Language Practice142

Part Four Communication Activity144

Part Five Read and Discuss：145

Baggage（行李）149

Unit 16 Flight Irregularities（航班非正常营运下的旅客服务）149

Part One Warming Up149

Part Two Dialogues in Situation：149

A Offenng Special Service to a Delayed Passenger（为航班延误的旅客提供特殊服务）149

B Rerouting a Passenger Due to Flight Cancellation（因航班取消改变旅客航程）150

C The Airline Offers Compensation to the Denied Passenger Because of Overbooking（因航班超售旅客不能乘机，向航空公司提出赔偿）151

D Involuntary Downgrading（非自愿降低座位等级）151

Part Three Language Practice152

Part Four Communication Activity155

Part Five Read and Discuss：155

What Air Carriers Should Do for Delayed Passengers（航空公司该为航班延误的旅客做些什么）Unit 17 At the Information Counter（问讯处）158

Part One Warming Up158

Part Two Dialogues in Situation：159

A Asking If Passenger Is on the Incoming Flight（询问被接旅客是否乘坐该进港航班）159

B Paging Passenger Through Airport PA System（通过机场广播呼叫旅客）159

C Passenger Has Changed Reservation（被接旅客已更改订座）160

D Flight Delayed Due to Aircraft Maintenance（因飞机维修而导致航班延误）160

E Meal Service Is Offered Because of the Delay of the Flight（因航班延误，航空公司提供餐饮服务）161

F No Information About the Delay of the Flight（尚未得知航班延误的消息）161

G Passenger Transferred to Another Airline Because of the Cancellation of his Flight（因航班取消，旅客由另一家航空公司转运）161

H Passenger Missing the Flight（旅客错失航班）161

I Inquiring About an Incoming Flight（询问进港航班的时间）162

J Seeking Help From the Agent（1）（寻求服务员的帮助）162

K Seeking Help From the Agent（2）（寻求服务员的帮助）163

L Inquiring Where to Meet the Flight（询问到达旅客出口处）163

Part Three Language Practice164

Part Four Communication Activity167

Part Five Read and Discuss：169

How to Deal With Upset Passenger（如何处理有意见的旅客）Unit 18 Baggage Service（行李服务）172

Part One Warming Up172

Part Two Dialogues in Situation：173

A Missing Baggage（迟运行李的处理）173

B Damaged Baggage（破损行李的处理）174

Part Three Language Practice176

Part Four Communication Activity179

Part Five Read and Discuss：179

The Liability Of the Air Carrier in Tracing Baggage（行李查询——航空公司的职责）Unit 19 Hotel（旅馆）182

Part One Warming Up182

Part Two Dialogues in Situation：183

A Making a Hotel Reservation（旅馆订房）183

B Registration（Checking In）（住宿登记）183

C At the Exchange Counter（在换汇柜台）184

D At the Cashier's Desk（Checking Out）（住宿结账）184

Part Three Language Practice186

Part Four Communication Activity187

Part Five Read and Discuss：188

Hotel（旅馆）190

Unit 20 A Charter Flight（包机业务）190

Part One Warming Up190

Part Two Dialogues in Situation:A Charter Flight（包机业务）191

Part Three Language Practice194

Part Four Communication Activity196

Part Five Read and Discuss：197

1．A Charter Flight（包机）199

2．A Charter Tour（包机旅游）199

附录1：Airport Announcements（机场广播词）199

附录2：Travel Information Manual（旅游信息手册）（节选）205

附录3：中国及世界主要城市三字代码211

附录4：世界主要航空公司二字代码214

附录5：练习答案216

附录6：Property Irregularity Report（PIR）（行李运输事故记录）227