现代酒店服务英语 第2版【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

现代酒店服务英语 第2版PDF格式电子书版下载

注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具

前台服务4

服务技能1入住登记4

Service Conversation 1You Are Our Guests5

Service Conversation 2Registering a Group That Has a Reservation6

服务技能2处理投诉和回应客人要求12

Service Conversation 3Our Housemaid Will Bring Them to Your Room Soon12

Service Conversation 4We Do Apologize for the Inconvenience13

客房预订部服务21

服务技能3客房预订21

Service Conversation 5Accepting a Reservation22

Service Conversation 6Recommending Other Hotels22

服务技能4预订变更29

Service Conversation 7Changing a Reservation29

Service Conversation 8Canceling a Reservation for the Guest30

礼宾部服务37

服务技能5行李服务37

Service Conversation 9Welcome to the Great Wall Hotel38

Service Conversation 10Is It Charged or Free39

服务技能6车辆预订服务44

Service Conversation 11Calling a Taxi at the Hotel Gate44

Service Conversation 12Car Reservation at the Concierge Desk45

收银台服务54

服务技能7外币兑换54

Service Conversation 13Changing US Dollars into Chinese yuan54

Service Conversation 14Changing at the Airport Exchange Office55

服务技能8结账退宿61

Service Conversation 15Checking Out in Cash61

Service Conversation 16Checking Out by Credit Card62

服务技能9解决账单问题69

Service Conversation 17Explaining the Bill69

Service Conversation 18Here Is the Money You’ve Overpaid70

总机服务77

服务技能10转接电话77

Service Conversation 19Outgoing Calls77

Service Conversation 20Incoming Calls78

服务技能11其他服务84

Service Conversation 21The Wake-up Call85

Service Conversation 22Leaving the Message85

客房服务94

服务技能12客房服务94

Service Conversation 23May I Do the Room Now95

Service Conversation 24What Time Would You Like Me to Come Back95

服务技能13客房送餐服务100

Service Conversation 25Your Order will Arrive in 15 Minutes100

Service Conversation 26Here Is Your Chinese Breakfast101

服务技能14维修服务106

Service Conversation 27The Repairman will Come to Your Room Soon106

Service Conversation 28Repairing the Facilities in the Bathroom107

餐厅服务115

服务技能15 餐厅预订115

Service Conversation 29Reserving a Table on Valentine’s Day115

Service Conversation 30Book a Table by the Window116

服务技能16餐厅迎客服务124

Service Conversation 31Arranging One Table for the Non-reserved Guest124

Service Conversation 32Arranging One Table for the Reserved Guest125

服务技能17点菜服务129

Service Conversation 33Can You Recommend Some Chinese Food129

Service Conversation 34The Chinese Cuisine Is Divided into Eight Styles130

服务技能18上菜服务与席间服务136

Service Conversation 35Serving the Guest During the Meal136

服务技能19结账139

Service Conversation 36I Forgot to Bring My Wallet with Me139

Service Conversation 37Do You Accept Credit Card140

酒吧服务147

服务技能20常规服务147

Service Conversation 38Serving Drinks147

服务技能21处理投诉和醉酒客人155

Service Conversation 39I Am Not Happy with the Steak155

Service Conversation 40A Drunken Guest156

商务中心服务（一）164

服务技能22文秘服务164

Service Conversation 41Having the Meeting Material Copied164

Service Conversation 42Typing of the Material165

服务技能23收发传真服务172

Service Conversation 43Receiving a Fax172

Service Conversation44Sending a Fax173

商务中心服务（二）180

服务技能24票务服务180

Service Conversation 45Booking a Train Ticket180

Service Conversation 46Booking an Air Ticket181

服务技能25委托代办服务188

Service Conversation 47Renting Equipment188

Service Conversation 48Postal Expressing189

康体中心服务198

服务技能26康体服务198

Service Conversation 49Serving Basketball198

Service Conversation 50Serving Bowling200

服务技能27洗浴服务207

Service Conversation 51Serving Sauna208

Service Conversation 52Serving Swimming209

服务技能28娱乐服务218

Service Conversation 53Serving Ballroom218

Service Conversation 54Serving Net Bar220

会展中心服务230

服务技能29会议服务230

Service Conversation 55Reserving the Conference on the Phone231

Service Conversation 56Discussing the Service Details232

服务技能30展览服务239

Service Conversation 57Reserving an Exhibition240

Service Conversation 58We’re in an Urgent Need of Your Help241

商场部服务249

服务技能31为客人推荐商品249

Service Conversation 59Shopping at the Jewelry and Crafts Shop249

Service Conversation 60Shopping at the Textile and Knitwear Shop250

服务技能32展示商品供客人挑选257

Service Conversation 61Shopping at the Chinese Arts and Stationery Shop257

Service Conversation 62Shopping at the Chinese Tea Counter258

其他服务268

服务技能33失物招领服务268

Service Conversation 63Don’t Worry， Sir268

Service Conversation 64Claiming My Ring269

服务技能34寄存服务274

Service Conversation 65Luggage Depositing274

Service Conversation 66Safe-Deposit Box275

服务技能35旅游信息服务279

Service Conversation 67Showing the Way279

Service Conversation 68Booking a Tour280

服务技能36托婴服务285

Service Conversation 69Baby-sitting Service285

练习答案290

参考文献313