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PART ONE1

Lesson One Shopping-Guiding1

Lesson Two Reception8

Lesson Three Recommendation17

Lesson Four Bargaining25

Lsson Five Accepting the Payment33

Lesson Six Guarantee39

Lesson Seven Packing and Shipping46

Lesson Eight Delivering the Goods to the Customers54

Lesson Nine Changing and Refunding60

Lesson Ten Apologies66

PART TWO73

Lesson Eleven At the Foodstuff Department73

Lesson Twelve At the Cigarettes,Wines and Tea Department82

Lesson Thirteen At the photographic Articles Department91

Lesson Fourteen At the Household Electric Appliance Department100

Lesson Fifteen At the Clock and Watch Department110

Lesson Sixteen At the Sports Goods Department119

Lesson Seventeen At the Office Appliance Department129

Lesson Eighteen At the Hardware Department138

Lesson Nineteen At the Toy Department148

Lesson Twenty At the Garment Department158

Lesson Twenty-one At the Hats and Shoes Department167

Lesson Twenty-two At the Cosmetic Department178

Lesson Twenty-three At the Leather Goods Department191

Lesson Twenty-four At the Arts and Grafts Department201

Lesson Twenty-five At the Jewelery Department214

Lesson Twenty-six At the Textile Department225

Lesson Twenty-seven At the Knitting-wool Department235

Lesson Twenty-eight At the Woolen Sweater Department246